Important: Please read our Cancellations & Refunds policy carefully before making a purchase.
1. Digital Product Nature
Marksheet Generator is a digital product that provides immediate access to software tools and features. Due to the nature of digital products, our cancellation and refund policies differ from physical goods.
2. Free Service Access
The core Marksheet Generator tool is completely free to use. No refunds are necessary for the basic service as there is no charge for using it.
3. Premium Features & Source Code Purchases
For purchases of premium features or the full source code:
- Refunds are considered on a case-by-case basis
- Requests must be made within 7 days of purchase
- Refunds are only provided if the product significantly fails to meet described specifications
- Refund decisions are at the sole discretion of Marksheet Generator
4. Refund Exclusions
We do not offer refunds for:
- Change of mind after purchase
- Buyer's remorse
- Failure to read product descriptions before purchase
- Issues caused by user's system configuration or internet connection
- Requests made more than 7 days after purchase
- Products that have been downloaded or accessed extensively
5. Refund Request Process
To request a refund:
- Contact us at geekygautam1997@gmail.com within 7 days of purchase
- Provide your order details and reason for refund request
- Describe any issues you experienced with the product
- Allow 5-7 business days for review and response
- If approved, refunds will be processed to the original payment method
6. Cancellation of Subscription
For lifetime subscriptions:
- Lifetime subscriptions cannot be cancelled as they provide perpetual access
- No recurring charges apply to lifetime subscriptions
- Access to premium features continues indefinitely after purchase
7. Technical Issues
If you experience technical problems with our product:
- Contact our support team first for troubleshooting assistance
- We will work with you to resolve technical issues before considering refunds
- Refunds may be offered if technical issues cannot be resolved
8. Incorrect Orders
If you believe you ordered the wrong product:
- Contact us immediately to discuss options
- We may offer product exchanges or credits at our discretion
- Refunds for incorrect orders are evaluated on a case-by-case basis
9. Payment Processing
Refunds are processed through the original payment method:
- Credit card refunds typically take 5-10 business days to appear
- Bank transfers may take up to 15 business days
- Paytm refunds are processed according to Paytm's policies
- No additional fees are charged for approved refunds
10. Dispute Resolution
If you have a dispute regarding a purchase:
- Contact us directly at geekygautam1997@gmail.com first
- We will attempt to resolve the issue amicably
- External dispute resolution may be pursued if necessary
11. Fraudulent Activity
We reserve the right to refuse refunds in cases of suspected fraudulent activity, including but not limited to:
- Unauthorized use of payment methods
- Chargebacks without proper notification
- Abuse of refund policies
12. Policy Changes
We reserve the right to modify this Cancellations & Refunds policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions about cancellations, refunds, or to submit a refund request:
Summary
Refunds for digital products like Marksheet Generator are considered within 7 days of purchase and only for significant product failures. Lifetime subscriptions cannot be cancelled but refunds may be considered in exceptional circumstances. Contact us at geekygautam1997@gmail.com for any issues or refund requests.